Terms & Procurement Standards

1. Engagement & Procurement Governance

All technology services, library digitisation packages, server provisioning, and hardware supply contracts entered into by Freshbook Technologies comply with General Financial Rules (GFR), State Public Procurement regulations, and relevant departmental purchase guidelines in Jammu & Kashmir.

2. Hardware Warranties & On-Site Support

All computer systems, peripherals, and networking apparatus provided are covered by genuine Original Equipment Manufacturer (OEM) warranties:

• On-Site Response: Local technical support team based in Srinagar conducts initial diagnostic visits within standard working hours.
• Preventative Maintenance: Contracted facilities receive scheduled quarterly hardware inspections, cabling testing, and operating system cleanups.

3. Software Deliverables & Handover

Upon deployment of institutional library software (Koha) or departmental web portals:

• Full staff onboarding and administrative training sessions are conducted on-site or via structured workshops.
• Operational documentation, administrator credentials, and database schemas are handed over to designated departmental officers.

4. Departmental Inquiries & Tenders

For tender inquiries, RFP submissions, or technical rate inquiries, please reach out to our institutional services desk at contact@freshbooktechnologies.in.

Freshbook Technologies · 211 90 Feet Road, Soura, Hazratbal, Srinagar 190011, J&K, India · GSTIN: 01CENPG8579P1ZP